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Privacy Policy

Last updated: February 6, 2025

1. Introduction

Living with Pain (“we,” “us,” or “our”), operated at livingwithpain.app, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (“Service”).

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • Profile Information: Any optional information you add to your profile, such as conditions or preferences.
  • Feedback and Communications: Information you provide when submitting feedback, support requests, or participating in community features.
  • Session Data: Your interactions with audio sessions, visual environments, and other features, including session completion, preferences, and optional self-reported outcomes.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and interaction patterns.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, and referring URLs.
  • Cookies: We use essential cookies for authentication and preferences. See Section 7 for details.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service.
  • Create and manage your account.
  • Personalize your experience and deliver relevant content.
  • Analyze usage patterns to improve sessions and features.
  • Communicate with you about updates, features, and support.
  • Ensure the security and integrity of the Service.
  • Aggregate and anonymize data for research and improvement purposes.
  • Comply with legal obligations.

4. Health-Related Information

Some information you provide may relate to your health, such as pain conditions, session feedback, or self-reported outcomes. We treat this information with extra care:

  • Health-related data is used only to personalize your experience and improve the Service.
  • We do not sell health-related information to third parties.
  • We do not share identifiable health information with insurers, employers, or data brokers.
  • Aggregated, anonymized health data may be used to improve session effectiveness and platform features.

Please note: Living with Pain is not a covered entity under HIPAA. However, we voluntarily apply strong privacy protections to any health-related information you share with us.

5. Information Sharing

We do not sell your personal information. We may share information only in these circumstances:

  • Service Providers: With trusted third-party services that help us operate the platform (e.g., hosting, authentication, analytics), bound by confidentiality agreements.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Safety: To protect the rights, property, or safety of Living with Pain, our users, or the public.
  • Consent: With your explicit consent for any other purpose.
  • Aggregated Data: We may share anonymized, aggregated data that cannot identify you individually.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Secure authentication and access controls.
  • Regular security assessments.
  • Limited access to personal data on a need-to-know basis.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking

We use the following types of cookies:

  • Essential Cookies: Required for authentication, security, and basic functionality. Cannot be disabled.
  • Preference Cookies: Store your settings like theme preferences and session history.
  • Analytics Cookies: Help us understand how the Service is used so we can improve it. These collect anonymized data only.

We do not use advertising cookies or third-party tracking for ad targeting purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, commonly used format.
  • Objection: Object to certain processing of your data.
  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at contact@livingwithpain.app. We will respond within 30 days.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing agreements).

10. Children's Privacy

The Service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately at contact@livingwithpain.app and we will promptly delete it.

11. International Users

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to this transfer. We will take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

12. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services (such as authentication providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Service and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

14. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at: contact@livingwithpain.app